Terms and conditions
At PC-FIXED we believe that no one should hide behind small print. That’s why we layout our T&Cs here, in plain English, so as to be as transparent as possible.
We are a small independent business and strive to give our customers the best service possible. We will always do our best to preserve customer’s data and to keep that data confidential.
Please be aware that you, as our customer, have primary responsibility for your data. We encourage all our customers to make sure they have backups of all their files, apps, photos, documents, and videos, etc. When attempting repairs on any device, it is possible that data can become corrupt or gets deleted. PC-FIXED accepts no liability for such loss, following repairs or attempted repairs, where the customer has no usable backup.
Terms and conditions – General
All contracts formed between PC-FIXED and users shall be governed by, and construed in accordance with English Law.
Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.
These terms and conditions do not affect your statutory rights.
We have the right, at our discretion, to refuse to supply goods you order.
Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.
We aim to deliver any goods within 48 hours, however, deliveries may be subject to conditions outside of our control. All delivery times are approximate, and we will not be held liable for any compensation or damages as a result of late or non-delivery.
Please check goods on delivery. If goods are delivered damaged or faulty you must inform us immediately. This does not affect your statutory rights.
You will only own the goods once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.
To return goods please follow the returns procedure detailed under the Warranty Terms and Conditions. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.
Every care has been taken in the preparation of our offers. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained therein.
We do not accept any responsibility for any website not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.
In order for PC-FIXED to remain in business, payments must be made promptly. All customers are required to pay upon completion or delivery. For Websites, PC-FIXED reserves the right to remove web pages from viewing on the Internet until final payment is made. Should debt collection be necessary, the client agrees to pay all fees incurred by that process. Please help us avoid this and pay on time.
All parts supplied by PC-FIXED are brand new unless stated or requested by the Customer. Brand new parts come with a 1-year manufacturer’s warranty, commencing from the date the item was purchased by PC-FIXED.
Pre-used equipment such as laptops and PCs sold as Refurbished are sold as seen and are covered by a 30-day warranty.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken, or tampered with.
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover the failure of equipment due to the system not being used in accordance with the manufactures guidelines or failure from “fair wear and tear”. Please note: portable devices such as external hard disks and memory sticks are will be excluded from warranty if they show any signs of physical damage.
Damage to a system or components, supplied by PC-FIXED, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war-related events.
PC-FIXED reserves the right to suspend or cancel warranties for failure to pay monies owing to PC-Fixed as a result of non-warranty work being carried out on a system at the request of the warranty holder by anyone other than PC-FIXED.
All work is covered by a labour only 30-day software warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), PC-Fixed will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end-user errors. Individual Hardware Parts are all covered by our standard 12 Month warranty
Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a standard call out fee may be payable by the warranty holder at the usual hourly rate.
PC-FIXED reserves the right to change these conditions at any time without notice.
Customer supplied parts (CSP)
Customers are welcome to supply their own parts or equipment for fitting/installing/configuring by PC-FIXED. Please note in such cases, PC-FIXED will only warranty the labour involved. Should a CSP develop a fault or fail within its warranty period the customer will be responsible for negotiating and expediting returns and or refunds with their supplier. Where the customer requests PC-FIXED to act on their behalf this will be chargeable. Furthermore, if this involves further work for PC-FIXED to extract the faulty part and to install the replacement this will also be chargeable.
No fee will apply if we cannot offer a viable fix, or we deem the problem to be beyond economical repair.
To qualify for our No-Fix, -No-Fee policy, the customer must allow PC-FIXED sufficient time and access to the computer to diagnose and fix the stated problem, (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour.
It is at the technician’s discretion whether or not a repair is possible. Once a diagnosis has been determined, we will offer one or more options to affect a fix including associated costs. If none of the offered options are taken, we reserve the right to charge a fee for the diagnosis which will be based on the time spent to that point. Please note that full payment of the diagnosis fee will be payable before the item is returned.
Additional fees apply if a customer sources their own replacement parts and we are asked to fit them.
No-Fix, No-Fee does not apply to time spent attempting to fix third-party, customer-written, or bespoke applications. Customers will be charged the normal hourly rate for attempting repairs to these apps.
It is the customer’s responsibility to back up all data stored in the products to be repaired and remove any removable media, such as USB memory sticks, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement.
PC-FIXED does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data and PC-FIXED are not required to advise or remind customers of appropriate backup and other procedures. Although PC-FIXED will never overwrite/format over Customer hard disk data, it is Customers responsibility to back up and complete the restore of personal data after repair.
PC-FIXED will not be liable for any damage caused to other equipment by goods supplied.
PC-FIXED does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.
PC-FIXED KODI enabled PC’s PC-FIXED does not provide any media itself. Users must provide their own content and manually point Kodi to their own Video/Music or third-party online services. PC-FIXED will not assist in the setup of any illegal content streaming/downloading.
PC-FIXED does not provide any support for bootleg video/music content and does not recommend or condone the illegal use of bootleg music or video content and will not assist in the hardware or software setup or repair to allow the use of above illegally streamed/downloaded material.
By asking PC-FIXED to diagnose and or fix their computer, the customer grants permission for PC-FIXED to repair or replace assemblies or components with devices of similar, or better, design and capability.
The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer’s responsibility to reconfigure or reinstall any such applications.
Laptop computers are full computer systems squeezed into very small packages! Consequently, they often run hotter than desktop computers and, unfortunately, heat is the enemy of a computer – it shortens the life of the machine and, more importantly, it also means that plastic parts, connectors, and wiring can become very brittle.
Laptops can also get more physical handling than desktop machines and get bumped, banged or even dropped. While your machine may look as if it escaped from those ‘oops’ moments, it can be a different story inside the machine where you can’t see. Little hooks, clips and other bits that hold panels and components together may be cracked, damaged, or broken completely.
As a result, disassembling your laptop may result in one or more parts or connectors failing. Most of the time this isn’t an issue, but if it does happen we will contact you and let you know your options.
PC-FIXED cannot accept liability for anything that breaks during the servicing of your laptop. We will, of course, take care to minimise any possible damage and will attempt to source economically viable replacement parts and let you know their cost. In this event, we will seek your approval before proceeding further.
By asking us to diagnose and or repair a laptop fault, you acknowledge that you are absolving PC-FIXED from any liability in the event that something breaks, or is found to be broken, during the service of your machine and that you will not hold us responsible for any damages real or consequential as a result.
Also, you understand that in the event that a breakage occurs, there will be an unknown delay in completing the work subject to approvals and sourcing replacement parts.