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Welcome to our self-service ticketing system

We use 'tickets' to manage all our support work.  Once opened, you can track our responses and get updates as they happen.  Whether it's just an enquiry or a call for help, a ticket is the best way to ensure your message gets our attention.

Start here with a new enquiry or support request, or check the status of an existing ticket.

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Existing Ticket Lookup

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PC-FIXED, Fron Deg, Bryncroes, PWLLHELI, Gwynedd. LL53 8ED Call 01758 445025
Device and data recovery

Data recovery success

Average rate 95%

Device and data recovery – Failed Drives

Sadly it is a fact that all hard drives will fail eventually.  Frustratingly this seems to happen at the most inconvenient time just when you are least expecting it.

We always encourage customers to make regular backups and to keep these separate from their computer, however, sometimes there is no good backup and the only copy of something precious is on the drive with the problem.

Don’t panic but don’t try to recover it yourself!

We have many years experience in data recovery and have a raft of forensic tools which can usually get back data from most devices.  Occasionally if the drive has a mechanical fault and cannot be recovered using these software tools, we will arrange for it to be sent to one of the UK’s leading data recovery labs.  The lab will investigate and quote for recovery indicating the costs and the expected result.

For the best outcome, It is vital that no attempt has been made to access the failing drive before it is sent to the lab.

Fixed price

Data recovery is outside our no-fix, no-fee guarantee but we will always agree on a ceiling price before attempting any work.

Recovery services

  • Failed hard drives
  • USB memory sticks
  • USB external drives
  • Corrupt or lost files
  • Camera memory cards

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