Reviews & Testimonials
Recommendations and reviews are a cornerstone of our business. we will always do our best to resolve problems and if we cant fix it there’s no fee.
Here is a selection of what our customer say
PC-FIXED Wales
4.9 Stars - Based on 91 User Reviews
- Bill C.13/09/2022Martin diagnosed a potentially failing hard drive to my laptop and replaced it promptly with a new SSD. Excellent customer service and great communications. Unfortunately the new SSD malfunctioned within a couple of weeks. (Hey, these things happen). What impressed me was Martin's response. New (larger) SSD installed under warranty within 24 hours of me contacting Martin.
Great service, great response to an unexpected problem and peace of mind.
Can't recommend Martin and PC - FIXED highly enough.read moreread less - Arianwen J.02/12/2021I contacted Martin via email and explained what my laptop was doing. Straight away he identified that my laptop was in a "reboot-loop". I then took the laptop to Martin and within less than 24hours he had completely fixed the laptop, installed a new hard drive and updated all the programs required. Most importantly for me however Martin had managed to keep all my old files and nothing was lost. Martin even hand delivered the laptop back to me as I was having difficulty arranging to pick up the laptop. Fantastic service!
Martin is a professional, he spoke in clear and non tech-savvy lingo and explained everything through out. I have been recommending Martin to all my friends and family, he is the only person you need for your computer problems! A*** Service. Thanks Martin!read moreread lessanne m.20/08/2021I had spent many frustrating hours over many months waiting for my temperamental lap-top to stop randomly freezing and whirring. Finally it refused to open at all and I took it to PC-Fixed fearing the worst. I needn't have worried.....Martin was brilliant. He analysed the problem, replaced the hard disk and managed to retrieve all of my files, so I was able to pick it up just the next day, fully repaired, like new. Its now working perfectly and such a dream to be able to access everything so quickly.
I'm not very techy and Martin's friendly, calm, professional and clear approach was really helpful. Definitely a 100%+ recommendation from me!read moreread less - Susan F.14/08/2021Having taken my new laptop to a local guy who knew about IT hardware repairs, it soon became apparent he didn't know a lot about software compatability issues. The transfer of data was not as I wanted it. Martin immediately identified the issues, and understood what I needed. and he sorted it for no more than the first guy charged me. ! Lesson learned ... go to Martin first in future !read moreread less
- Stephanie H.17/03/2021I went to Martin originally due to my keyboard being broken but then more trouble turned up and my computer was completely unusable. He managed to fix my laptop and save all my data. He is truly a computer genius if it wasn't for him I would be on the sofa crying my eyes out from all my lost files. His prices were completely reasonable considering the condition of my laptop. I couldn't recommend him more. If you're currently experiencing any issues go with him he will sort you out very quickly!read moreread lessSteph H.17/03/2021I went to Martin originally due to my keyboard being broken but then more trouble turned up and my computer was completely unusable. He managed to fix my laptop and save all my data. He is truly a computer genius if it wasn't for him I would be on the sofa crying my eyes out from all my lost files. His prices were completely reasonable considering the condition of my laptop. I couldn't recommend him more. If you're currently experiencing any issues go with him he will sort you out very quickly!read moreread less
- Maureen F.02/03/2021Martin was very quick to diagnose the problem with my aged laptop. It was resolved and fixed promptly and at a reasonable cost. He kept me informed at every stage of the process. He is very professional and a pleasure to deal with. I have no hesitation in recommending his services.read moreread less
- Rachel E.25/01/2021Martin is my hero! Got what everyone told me was the ‘dreaded blue screen’ on my laptop, rang Martin at 10.30am he knew exactly what was wrong and said to drop it to him. Kept me up dated on my laptops status...I picked it up again at 5pm, laptop good as new!! Amazing service, speedy, friendly and polite! I am one happy Teacher who can now continue virtual teaching :)) highly recommend!read moreread lessMegan P.15/01/2021Fantastic experience with this business. Martin was very responsive and fixed my laptop quickly. When a further fault was identified he was very quick to respond and then only further charged me for parts and not his time.
Excellent value for money and service. Would highly recommend to others.read moreread less - Chris C.22/12/2020I am absolutely ecstatic with the service and quality of Martin's work. I sent emails out to numberous local businesses requesting a quote for a custom built pc. I had all the components already (Black Friday shopping).
Within 36 hours of sending an email to PC-FIXED my gaming beast of a machine was collected, built and returned with all my specifications and requests adhered to, with the care and attention normally reserved for a newborn child (which is exactly how i view this new monstrosity of a gaming machine).
His price was almost on par with other quotes from local competitors (slightly less), but the service, quality of work and quick response to communications are certainly superior.
I would recommend Martin (PC-FIXED) to anyone.read moreread less - Laura11/11/2020What an excellent service!!!! My laptop crashed when I was in the middle of a time-sensitive, really important piece of work. They saw me the same day and even leant me a laptop to use in the mean time. They managed to resolve the issue unbelievably quickly and at such a reasonable price. Thrilled with the service. Will absolutely use again and will recommend to friends & family.read moreread lessUn S.21/10/2020Very pleased with the excellent service… Very pleased with the excellent service provided by Martin. He sorted out a number of issues with my old PC in a timely, down-to-earth way. Also he was very approachable and understanding throughout, giving a value-for-money solution. Highly recommended!read moreread less
- patrick d.23/09/2020Excellent service Excellent service, i really can't recomend PC_FIXED highly enough, Martin gave excellent unbiased advice on upgrading my pc, the work was carried out quickly and professionally with Martin updating me throughout and i am very happy with the result and the massive improvement in performance.Thank you Martin.read moreread lessJasmine S.05/08/2020Martin offers a friendly and thorough service. He responded to my enquiry quickly and communicated with me throughout the process of repairing my laptop. He managed to get my laptop quickly working again and installed a new hard drive, for a fair price. Martin was lenient with collection and pick up timings and even worked late in the evening on my laptop. I am very impressed with Martin’s services and am very grateful for his hard work, especially as I no longer need to fork out for a new laptop. I would highly recommend PC-FIXED. Thank you very much again Martin.read moreread less
- Rhys C.30/07/2020PC-Fixed is your go to. Martin is great! Very responsive, kind and polite. Identified the problem with my PC and spoke to me throughout the whole process. Before executing anything, he would confirm with me what needed doing and what I would like done. Quick work and great work! If you have a problem with your PC/Laptop, this is your man!read moreread less
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- Kat S.28/05/2020Excellent + swift laptop repair I contacted PC Fixed in a complete panic as my laptop displayed a message saying the fan was broken - Martin replied swiftly and had it mended in a few days, keeping me updated through the process. I couldn’t recommend PC Fixed strongly enough and will definitely be returning if I have any more laptop issues in the future.read moreread less
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- Greg M.03/05/2020I presented Martin with a very poorly… I presented Martin with a very poorly laptop. I collected it within 2 days despite some extensive laptop surgery. Martin was transparent with the costs and the pricing. The result? - like I've just pulled the laptop out of the box! Cannot recommend Martin highly enough. Your tech is safe in his hands.read moreread lessjayne29/04/2020Martin is so knowledgeable Martin is so knowledgeable, efficient, reasonably priced and such a nice man. I would always recommend Martin to anyone who has PC problems. I would be totally lost without my laptop - but no sooner has it gone its back again. EXCELLENT service.read moreread less
- Steve A.22/04/2020Hi, I've recently had a problem with my laptop. Contacted Martin, all done remotely, very efficiently and at very reasonable cost. I now have an annual maintenance agreement with him, again at a reasonable cost.
First class service and a great guy to work with!!read moreread less - Chris D.30/03/2020A small problem with our laptop computer was resolved by Martin within hours.
During the lockdown he is working remotely using a dial in connection and he quickly identified the problem and within minutes we were back up and running.
Great guy fantastic service Highly recommend him for your computer problemsread moreread less - Mr H.11/02/2020Excellent service Excellent service. PC Fixed managed to recover an external hard drive with 500gb with of data that had completely failed. There may be other companies out there who say they 'can' achieve results but i would highly recommend contacting PC Fixed first. 5 starsG Halden Staffordread moreread less
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- Teresa A.07/05/2019A prompt visit and diagnosis of how to improve the performance of my laptop. Taken away for repair without disrupting my work and great to have a fast and responsive machine returned. PC - Fixed offers an excellent service at a good value price. I will recommend to others.read moreread less
- Colleen H.17/04/2019My work is entirely laptop dependent, with some very specific software for that purpose - so when I have computer issues I have huge problems. Martin provided the clearest, most patient and effective PC support I've come across. The fact it is available at your home makes the whole process so much easier. I would strongly recommend him for business and personal IT assistance.read moreread less
- Amelia P.05/04/2019PC-Fixed is the best PC repair in Stafford. He manage to recover all my data from a corrupt hard-drive. An expert in his field , I would recommend him to friends and family knowing they are getting the best service around. Thank Martin for saving my skin and fixing my Computer !!read moreread less
- Deana K.18/01/2019Martin was so knowledgeable. He fixed our laptop which was completely locked out. He took it apart and put it back together saving our photos and installing Windows 10 which he then showed us how to use. He was very patient with us and also recommended a printer when we said we needed a Wi-Fi one in the near future. We'd definitely recommend him to anyone. A real find xread moreread less
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- Theresa W.06/12/2018Martin immediately took on the issues with my old laptop with ease and I felt very reassured it was in good hands. He was very patient with me and explained the issues very well and approached everything professionally. He did a thorough job on fixing and updating my laptop and gave me great advice on looking after it then charged me at a great rate, especially considering the time and work he put into it’s repair and all the challenges I presented to him.read moreread lessMichelle W.24/11/2018Service Fantastic service, managed to retrieve a lost assignment from a corrupted file...thank you so muchread moreread less
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- Jane D.13/10/2018Martin has been amazing. He did a quick turnaround on my much needed laptop. Cleaned it up and identified future problems that are likely to cause further downtime. Martin was super professional and kept me updated at all times. Recommendation- send your computer to Martin before it’s broken and get it serviced. 5*read moreread lessJamie S.10/10/2018I can't recommend PC-FIXED highly enough. My work laptop was attacked by a malware virus on Monday night - which was pretty scary! Martin brought it back from the dead really quickly, installed some brilliant anti-malware software for me, and gave me lots of advice on keeping things running safely. Thanks Martin!read moreread less
- Rebecca M.20/09/2018Our business laptop had a meltdown and Martin came out the same day and sorted the problem very quickly. Friendly & professional we were really impressed. Definitely recommend and we are now considering the different support packages Martin offers to support the IT in our business. Thanks-You!!read moreread lessGraham N27/07/2018Excellent Service From Martin. Had problems with my Broadband Dongle not connecting. Martin very quickly diagnosed PC needed upgrading from Windows 7 to Windows 10. All sorted and Dongle now working again.
Have no hesitation recommending Martin's services. Many thanks Grahamread moreread less - Alexander J.04/07/2018When my laptop stops working I experience a moment of panic, followed by a whole heap of stress. For me, it is about getting my laptop repaired in the fastest amount of time and that is where Martin really should be wearing a cape because his service his super.read moreread less
- Elisa M.06/06/2018We would definitely recommend Martin's support!
His service is very friendly and efficient. Martin transferred all of our files from our old lap top onto our new one. It was a relief to see our new lap top in logical order, compared to the chaois of our old one!
Unfortunately in the couple of weeks since, we fell pray to hackers. Martin very kindly responded to our computer emergency very quickly on a Sunday evening, outside of normal working hours.
He provided reasurrance and promptly fixed the issue, that my niavity had caused.
On collecting the lap top he gave very helpful advice about how to avoid such a problem in the future. He is also very mindful giving advice about how to keep children and young people safe in the cyber world, which as a parent, I found very reassuring.
Thank you for your help Martin. We will use your service again.read moreread less - Tina C.16/03/2018Martin came to our house dead on time, as arranged, his knowledge and experience on computers very soon became apparent, he was able to impart much of his knowledge of the I-pad and computer to us in a clear and in a non geeky manner that we were able to understand. Thank you Martin I will not hesitate to recommend you and your service whenever possible.
Tina Collinsread moreread less - Julie H.10/03/2018As a pensioner with little knowledge of computers I didn't know where to turn when my laptop developed problems. I then contacted PC- Fixed and received an excellent service from Martin White. He collected and returned my laptop to my home, explained what he had done to repair it and patiently showed me how to use the new installations. Would thoroughly recommend PC-Fixed.read moreread less
- Bob H.06/08/2017Our laptop had been u/s for eighteen months - we had bought a replacement for it. But then we found we needed all our family history and accompanying pics , we had printed copy but wanted to rework it. Contacted PC World but seemed expensive. Then contacted Martin and within less than 24 hours had the laptop back fully working and advice on how to back up etc. And cheaper than PC World! Would highly recommend Martin for broken computers. Bob H Stoneread moreread less
- Pat L.02/06/2017Martin fixed my Samsung laptop for me and I now call it ‘Lazarus’ as I truly thought it was dead! He fitted some more memory and something called an SSD which has not only brought it back to life but it now flies! Martin is very thorough and has also helped my out when I got in a muddle over itunes. I have no hesitation in recommending him!read moreread less
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