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Welcome to our self-service ticketing system

We use 'tickets' to manage all our support work.  Once opened, you can track our responses and get updates as they happen.  Whether it's just an enquiry or a call for help, a ticket is the best way to ensure your message gets our attention.

Start here with a new enquiry or support request, or check the status of an existing ticket.

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PC-FIXED, Fron Deg, Bryncroes, PWLLHELI, Gwynedd. LL53 8ED Call 01758 445025

Reviews & Testimonials

Recommendations and reviews are a cornerstone of our business. we will always do our best to resolve problems and if we cant fix it there’s no fee.

Here is a selection of what our customer say

custom logoPC-FIXED WalesPC-FIXED Wales
4.9 Stars - Based on 98 User Reviews
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  • anne m. Avatar
    anne m.

    I had spent many frustrating hours over many months waiting for my temperamental lap-top to stop randomly freezing and whirring. Finally it refused to open at all and I took... read more

    Susan F. Avatar
    Susan F.

    Having taken my new laptop to a local guy who knew about IT hardware repairs, it soon became apparent he didn't know a lot about software compatability issues. ... read more

  • Ben N. Avatar
    Ben N.

    Knowing I’m in safe hands means I only ever use Martin for all my computer issues. Always a 5 star efficient personal service. Thank you

    Stephanie H. Avatar
    Stephanie H.

    I went to Martin originally due to my keyboard being broken but then more trouble turned up and my computer was completely unusable. He managed to fix my laptop and... read more

  • Steph H. Avatar
    Steph H.
    positive review 

    I went to Martin originally due to my keyboard being broken but then more trouble turned up and my computer was completely unusable. He managed to fix my laptop and... read more

    Margaret B. Avatar
    Margaret B.
    positive review 

    Martin repaired my laptop promptly and efficiently.I am very grateful to him for the efficient and courteous manner in dealing with the problem.I would definitely recommend Martin to anyone looking... read more

  • Rachel E. Avatar
    Rachel E.
    positive review 

    Martin is my hero! Got what everyone told me was the ‘dreaded blue screen’ on my laptop, rang Martin at 10.30am he knew exactly what was wrong and said to... read more

    Megan P. Avatar
    Megan P.

    Fantastic experience with this business. Martin was very responsive and fixed my laptop quickly. When a further fault was identified he was very quick to respond and then only further... read more

  • Deborah H. Avatar
    Deborah H.
    positive review 

    Always there at the end of an email or the telephone in the time of need 😀
    Thank you so much Martin

    Laura Avatar

    What an excellent service!!!! My laptop crashed when I was in the middle of a time-sensitive, really important piece of work. They saw me the same day and even leant... read more

  • Un S.

    Very pleased with the excellent service… Very pleased with the excellent service provided by Martin. He sorted out a number of issues with my old PC in a timely, down-to-earth way. Also he was very approachable... read more

    patrick d.

    Excellent service Excellent service, i really can't recomend PC_FIXED highly enough, Martin gave excellent unbiased advice on upgrading my pc, the work was carried out quickly and professionally with Martin updating me... read more

  • Rhys C.

    PC-Fixed is your go to. Martin is great! Very responsive, kind and polite. Identified the problem with my PC and spoke to me throughout the whole process. Before executing anything, he would confirm with me... read more

    Mike M.

    Great experience Great experience, fixed a damaged laptop screen. Service was quick, easy, professional and fairly priced.

  • Ms B.

    Very quick to respond,highly recommend. Very quick to respond . Martin located the problem remotely during Covid by taking over my PC...very impressive! Excellent service, I would highly recommend him and will use his service... read more

    Brian S. Avatar
    Brian S.

    What a great service, very responsive and with a difficult upgrade a fantastic response.
    I highly recommend Martin and PC_FIXED

  • Kat S.

    Excellent + swift laptop repair I contacted PC Fixed in a complete panic as my laptop displayed a message saying the fan was broken - Martin replied swiftly and had it mended in a few... read more

    Marie A. Avatar
    Marie A.
    positive review 

    Brilliant Service - My Laptop was out of warranty and I needed an urgent fix as my computer had died. Martin was so helpful and my laptop was fixed... read more

  • Andy O. Avatar
    Andy O.

    An excellent service. The job was done, returned the same day, at a really good price, and all from a local company.

    Mrs J.

    Laptop froze during a Norton update Laptop froze during a Norton update, in-spite of the Covid19 lockdown Martin had me up and running within two hours. Highly recommend Martins friendly and knowledgable service.

  • Greg M. Avatar
    Greg M.

    I presented Martin with a very poorly… I presented Martin with a very poorly laptop. I collected it within 2 days despite some extensive laptop surgery. Martin was transparent with the costs and the pricing. The result?... read more


    Martin is so knowledgeable Martin is so knowledgeable, efficient, reasonably priced and such a nice man. I would always recommend Martin to anyone who has PC problems. I would be... read more

  • Steve A. Avatar
    Steve A.

    Hi, I've recently had a problem with my laptop. Contacted Martin, all done remotely, very efficiently and at very reasonable cost. I now have an annual maintenance agreement with him,... read more

    Ellie C. Avatar
    Ellie C.
    positive review 

    Excellent. Fixed my laptop quickly. Would definitely recommend.

  • Chris D. Avatar
    Chris D.
    positive review 

    A small problem with our laptop computer was resolved by Martin within hours.
    During the lockdown he is working remotely using a dial in connection and he quickly identified the...
    read more

    Simon H. Avatar
    Simon H.
    positive review 

    Excellent service Excellent service problem was resolved and fixed within 24 hours, would definitely use Martin for any future problems.

  • Jamie S. Avatar
    Jamie S.

    Speedy service Speedy service and great communication throughout the repair. This is the second time I've used PC-FIXED now and I cannot recommend them highly enough

    Mr H.

    Excellent service Excellent service. PC Fixed managed to recover an external hard drive with 500gb with of data that had completely failed. There may be other companies out there who say they... read more

  • Helen B. Avatar
    Helen B.

    I received excellent service from Martin who returned my fixed laptop to me within a day and also was helpful in picking it up. Very friendly service and he also... read more

    Helen B. Avatar
    Helen B.
    positive review 

    Received excellent service from Martin this week. He sorted my broken screen within a day and was very helpful in picking up and returning my laptop. Also provided great advice... read more

  • Fruit B. Avatar
    Fruit B.

    Martin responded to my enquiry the same day, collected and fixed our laptop very quickly, expertly and for a very reasonable fee. I would definitely use his again. ... read more

    Valerie P. Avatar
    Valerie P.

    Very pleased with the service provided. A calm assessment of the problem, and then ... sorted! Would recommend, and definitely use again

  • Steve D. Avatar
    Steve D.
    positive review 

    Martin solved our issue within 24 hours. He was extremely professional and the service given was faultless. I would strongly recommend PC FIXED to anybody.

    Gordon Avatar

    Emailed Martin on Sun (he replied!) picked the computer up on Mon and returned it on Wed. My computer is now much faster. I would highly recommend. Martin is personable... read more

  • Carol N. Avatar
    Carol N.
    positive review 

    Emailed Martin on Sun (he replied!) picked up my computer Monday and returned by Wed. Very pleasant gentleman and informative. Had a slow old computer, it’s now faster. Thank you

    Eleaner P. Avatar
    Eleaner P.

    An excellent service. I took the laptop on Friday and it was fixed by Monday. He was very friendly and helpful and had also updated the software for me. Many thanks.

  • Eleaner P.

    Excellent and fast service. Excellent and fast service. Very friendly and helpful. I would certainly use this company again.

    John G. Avatar
    John G.

    Superb service! I would give Martin 10 stars if I could, after weeks of struggle with my Mac all solved in one afternoon. Recommended.

  • Rosanna Avatar

    Friendly and helpful. Computer was repaired very quickly at a good price. Would recommend

    Paul W. Avatar
    Paul W.

    Once again Martin has us up and running again in next to no time and at a very reasonable price. He makes sure our PC'S are running smoothly, effectively and... read more

  • Michelle P. Avatar
    Michelle P.
    positive review 

    I would recommend Martin to anyone. Very knowledgeable, very reasonably priced and overall a really nice person. My Mum is so happy. Thank you Martin.

    Sinead B. Avatar
    Sinead B.

    I can highly recommend. New desktop PC sourced and installed . Very efficient, friendly and knowledgeable service from Martin. Enjoying my new super-fast computer! Thank you.

  • Teresa A. Avatar
    Teresa A.

    A prompt visit and diagnosis of how to improve the performance of my laptop. Taken away for repair without disrupting my work and great to have a fast and responsive... read more

    david h. Avatar
    david h.

    Brilliant service and fantastic result - Like having a new Mac - will definitely recommend to anyone with PC or Mac problems

  • Rob B. Avatar
    Rob B.
    positive review 

    Crackin' job yesterday/today. Studio computer dead as a do-do. Martin arrived...assessed...took it away...and returned the next day with the new PCU (the problem) fitted. Service with a smile. Look no... read more

    Colleen H. Avatar
    Colleen H.
    positive review 

    My work is entirely laptop dependent, with some very specific software for that purpose - so when I have computer issues I have huge problems. Martin provided the clearest, most... read more

  • Amelia P. Avatar
    Amelia P.

    PC-Fixed is the best PC repair in Stafford. He manage to recover all my data from a corrupt hard-drive. An expert in his field , I would recommend him to... read more

    Rob C. Avatar
    Rob C.

    Living on a Narrow Boat and not knowing the area but needing our Laptop fixing we contacted Martin. He was very prompt and came to the boat to have a... read more

  • Deana K. Avatar
    Deana K.
    positive review 

    Martin was so knowledgeable. He fixed our laptop which was completely locked out. He took it apart and put it back together saving our photos and installing Windows 10 which... read more

    TheNazgarth Avatar

    Prompt service, was fixed in no time. Good for all PC Repair needs.

  • Bill K. Avatar
    Bill K.

    Excellent, professional service. Solved several laptop issues and gave really good advice on coordinating various forms of communication. Highly recommended.

    Nigel B. Avatar
    Nigel B.

    Excellent service. Martin provided a prompt, friendly, professional service and had my laptop working again very quickly. I would recommend him to everyone without hesitation.

  • Theresa W. Avatar
    Theresa W.
    positive review 

    Martin immediately took on the issues with my old laptop with ease and I felt very reassured it was in good hands. He was very patient with me and explained... read more

    Michelle W. Avatar
    Michelle W.

    Service Fantastic service, managed to retrieve a lost assignment from a corrupted file...thank you so much

  • marcus v. Avatar
    marcus v.

    Had been looking for someone in stone to Resolve a crashing issue with my pc that had plagued me for months, very helpful and explained everything and fixed at a... read more

    Russ B. Avatar
    Russ B.

    First Class service. Martin is very quick to respond and in the event that he has to take the equipment away he keeps you informed every step of the way.... read more

  • Jane D. Avatar
    Jane D.
    positive review 

    Martin has been amazing. He did a quick turnaround on my much needed laptop. Cleaned it up and identified future problems that are likely to cause further downtime. Martin was... read more

    Jamie S. Avatar
    Jamie S.
    positive review 

    I can't recommend PC-FIXED highly enough. My work laptop was attacked by a malware virus on Monday night - which was pretty scary! Martin brought it back from the dead... read more

  • Rebecca M. Avatar
    Rebecca M.

    Our business laptop had a meltdown and Martin came out the same day and sorted the problem very quickly. Friendly & professional we were really impressed. Definitely recommend and we... read more

    Graham N Avatar
    Graham N

    Excellent Service From Martin. Had problems with my Broadband Dongle not connecting. Martin very quickly diagnosed PC needed upgrading from Windows 7 to Windows 10. All sorted and Dongle now... read more

  • Ian W. Avatar
    Ian W.

    Courteous and efficient service! When Microsoft was trying to scupper our PC with it's updates, Martin was the man to sort it all out. Can thoroughly recommend this courteous and efficient service!

    Alexander J. Avatar
    Alexander J.

    When my laptop stops working I experience a moment of panic, followed by a whole heap of stress. For me, it is about getting my laptop repaired in the fastest... read more

  • Tom H. Avatar
    Tom H.

    Absolute lifesaver! Genuinely thought my PC was gone for good but now it's running better than when I bought it 6 years ago! Cannot recommend highly enough.

    Elisa M. Avatar
    Elisa M.

    We would definitely recommend Martin's support!
    His service is very friendly and efficient. Martin transferred all of our files from our old lap top onto our new one. It...
    read more

  • Jan B Avatar
    Jan B

    Martin came to my aid regarding my poorly pc. He sat in my house for an hour and decided to take it home and spent his time sorting it out... read more

    Tina C. Avatar
    Tina C.

    Martin came to our house dead on time, as arranged, his knowledge and experience on computers very soon became apparent, he was able to impart much of his knowledge of... read more

  • Elizabeth R. Avatar
    Elizabeth R.

    Fantastic - super helpful, very reassuring and full of expert advise. Absolutely brilliant, wouldn't go anywhere else now!

    Julie H. Avatar
    Julie H.

    As a pensioner with little knowledge of computers I didn't know where to turn when my laptop developed problems. I then contacted PC- Fixed and received an excellent service from... read more

  • Mel FC Avatar
    Mel FC

    Extremely happy with the service I received when my external hard drive corrupted. Martin took a lot of time to recover as much data as he could and at a... read more

    Bob H. Avatar
    Bob H.

    Our laptop had been u/s for eighteen months - we had bought a replacement for it. But then we found we needed all our family history and accompanying pics ,... read more

  • Derek H. Avatar
    Derek H.

    Martin just sorted my screen out! It had mysteriously rotated itself 90 degrees and for the life of me I couldn't get it back. Called Martin and he came and... read more

    Pat L. Avatar
    Pat L.

    Martin fixed my Samsung laptop for me and I now call it ‘Lazarus’ as I truly thought it was dead! He fitted some more memory and something called an... read more


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