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Welcome to our self-service ticketing system

We use 'tickets' to manage all our support work.  Once opened, you can track our responses and get updates as they happen.  Whether it's just an enquiry or a call for help, a ticket is the best way to ensure your message gets our attention.

Start here with a new enquiry or support request, or check the status of an existing ticket.

New enquiry or support request ticket

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Existing Ticket Lookup

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PC-FIXED, Fron Deg, Bryncroes, PWLLHELI, Gwynedd. LL53 8ED Call 01758 445025

Martin White

Time to call in an expert!

Don’t let computer issues stand in the way of a productive business. Let PC-Fixed take care of all your IT needs so that you can focus on what matters most – growing your business. With our comprehensive technical support, you can rest assured knowing that your computers are being taken care of.

PC-FIXED have over 30 years’ experience in diagnosing, fixing and maintaining computers.  As a result, we offer unrivalled Business IT Support, on-demand, and through subscription-based PC-Care packages, designed to keep your business going rather than fall victim to computer crashes or downtime.

Prevention is always better than cure!

I get so many calls from users who simply didn’t realise the risks they have been taking with their PCs or laptops.  Prevention is almost always better than cure and above all, it’s a lot cheaper!  – Call us and let us protect you from potential disaster

– Martin White – Director PC-Fixed

Choose the level of support that’s right for you!


Our standard support package includes an annual health-check, tune-up and MOT on each machine.

Once a year we’ll clean off any harmful or unwanted clutter, check your updates and ant-virus programs and optimise your machine(s).  After that, you also get discounted call-outs and access to our remote support.

We also include 24/7 pro-active monitoring through our remote hub.

Our engineers will be contacting you about potentially developing faults before you even notice anything untoward is happening and preventing them becoming more serious.

Let us look after your computers while you look after your business!

PC Care Logo


Our premium service, adds managed anti-malware, anti-virus monitoring and unlimited removal of detected threats.

Premium subscribers also benefit from priority response, discounted parts if needed, and up to 2 site and 2 remote visits per year F.O.C

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Pay As You Go

Contract free. Just call us and we’ll come to your rescue getting you back online in the shortest time possible.

Even without one of our PC-Care packages, our charges are highly competitive, and we will always provide a full cost estimate before you are committed to any work

Fast, friendly and cost-effective!

Contract-free PAYG

Cloud Backup

All our PC-CARE packages have an optional cloud backup module that keeps your business-critical data safely protected online.

Costs are based on the amount of data involved and schedules run nightly or even hourly.

more details here 

Cloud Backup from PC-FIXED

Don’t wait until it’s too late –
by taking out one of our support packages you will be addressing preventable issues
that could seriously impact YOUR business.

The following are some of the common questions we get asked.

You may not. There’s always our PAYG.  How up-to-date is your expert?

Our annual health-check is comprehensive and flags up issues before they become a problem. Our tune-up, de-clutter and update process will ensure that each computer is working at its best, and similarly, our user-review checks that safe working practices are in place and being adhered to.

Sometimes it can take an outsider to give a true and impartial appraisal.

Most specialist computer companies charge inflated prices for hardware and their contracts can be cripplingly expensive. PC-Care allows you to take advantage of competitive high-street pricing and still have them installed, configured, and supported professionally.

The bottom line is that PCCARE is good for your bottom-line!


Our advice is an integral part of our service.

We build our business and reputation on being your trusted advisor.

We bring together our own experience working in major public sector and private sector companies along with a network of trusted experts in web design, app design and network design which means that we can provide a complete IT Support Service.

We have access to a custom build facility which can not only build and supply a computer tailored to your exact specification but also source specialist components and peripherals.

Unsurprisingly we may have to charge a little more to cover specialist machines.

Want a custom built PC? – click here

Currently PC-Fixed only covers any laptop and PC running Microsoft Windows.

We do not support Apple products at this time.


We can advise and supply upgrades to your existing equipment. This can be highly cost-effective and less disruptive.

Rescue & Recovery

Help in the event of data loss – we have recovery tools ourselves and access to one of the country’s leading data labs.

Installation, Setup and Configuration

One of our most popular services is setting up your new computers and copying over all the key user files from your original machine

Of course! We publish our T&Cs on our website, however, we are not big on small print.

Quite simply, our goal is to provide specialist PC expertise, troubleshooting, repairs, recovery, installations, migrations, and upgrades with the aim of resolving issues quickly and competitively.

In return, we require all subscriptions to be paid in full and any additional charges for parts or extra time are payable on satisfactory completion.

No, we believe our prices are fair and represent good value.  You can save money by earning rewards for successful referrals which result in free upgrades on your next renewal.

Free to join, full details of our referral program are here.

The good news is that there is no limit on the rewards you can earn from successful introductions so it’s a win/win for both you and the company you introduce!

We want to be sure that PC-Care is right for your business.

Just contact us to make an initial appointment where we’ll come to you and guide you through your options.

In some cases, we can commence cover straight away, other times we will arrange to return and complete the initial health-check, tune-up and MOTs.

PC Care Plan Pricing

keeping your business online and preventing trouble with your computer.

PC-FIXED – Happy to help! 01758 445025

Home computer user?

Check out our services for home computer users here

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